Shipping policy

Shipping and delivery policy

Welcome to ElectroGuy. We are an online-only store operating within South Africa. Because we do not have a physical walk-in storefront, our fulfilment process is built around careful payment verification, stock confirmation, secure packaging, and reliable courier delivery to your chosen address.

Order processing and payments

All orders are subject to stock availability and payment verification. Order processing begins only after payment has cleared and reflected in our account. Card or digital payments may clear quickly, while EFT payments can take 1-2 business days depending on the banks involved.

Processing, handling, and cut-off times

Our daily order cut-off time is 13:00 SAST, Monday to Friday, excluding South African public holidays. Handling time is normally 1-2 business days. Orders successfully paid and confirmed before 13:00 SAST on a business day may begin processing the same day. Orders confirmed after the cut-off, over weekends, or on public holidays begin processing on the following business day.

Standard delivery

Standard delivery is free for all eligible online orders delivered within South Africa. Standard courier transit time is normally 2-3 business days after dispatch. Remote regional areas may take longer depending on courier routing and address accessibility.

Express delivery

Express delivery costs R350 where available and normally takes 1-2 business days after dispatch. Express delivery is subject to prompt payment clearance, stock confirmation, courier cut-off times, address verification, and service availability for the delivery area.

Shipment tracking

Once your package has been handed over to the courier, we will send available tracking details by email so you can follow the delivery progress.

Customer delivery responsibilities

Customers must provide a complete physical delivery address, valid local contact number, and correct recipient details. Couriers cannot deliver to P.O. boxes. If your delivery details are incorrect after checkout, contact us immediately at info@electroguy.co.za. We will try to assist, but address corrections cannot be guaranteed once an order has been dispatched.

Damaged or missing shipments

If your parcel arrives visibly damaged, please note the damage with the courier before signing where possible, take photos of the packaging, and contact us within 24 hours. If tracking shows delivered but you have not received the parcel, contact us immediately so we can open a courier investigation.

Imported products and lead times

Some products are imported stock. The standard handling and transit times above apply to normal available stock. Where a specific imported item has an extended lead time, this should be stated on the product page or confirmed before fulfilment.