FAQ - Frequently Asked Questions

ElectroGuy accepts card payment, EFT, cross-border transfer and wire transfer for online orders and quotations. Card payments are processed securely at checkout. For EFT and transfer payments, orders are processed once payment has cleared and reflected in our account.

EFT payments normally take 1-2 business days to clear, depending on the banks involved. Card and digital payments usually clear immediately. Please use your order number as the payment reference so we can match your payment quickly.

Yes. Where a quotation is accepted, ElectroGuy can issue a proforma invoice with the relevant payment details. Prices may change after the validity period stated on the quotation or invoice.

You may request cancellation before an order is dispatched by contacting info@electroguy.co.za with your order number. If the order has already been dispatched, the returns process applies instead. Refunds for approved cancellations are processed by EFT once payment and order status have been verified.

Delivery is normally 3-5 business days after payment is confirmed. That is made up of 1-2 business days handling and packing, followed by 2-3 business days courier transit after dispatch. Remote areas can require additional courier time.

Standard delivery is free for all eligible online orders delivered within South Africa. Express delivery costs R350 where available and normally takes 1-2 business days after dispatch.

ElectroGuy delivers within South Africa. If you are ordering from elsewhere, contact us before placing the order so we can confirm what is possible for your address.

Note the damage with the courier before signing where possible, take photos of the packaging, and contact us within 48 hours of delivery with your order number and photos or video showing the issue. We will assess it and advise the next step.

Change-of-mind and other non-defective return requests must be made within 7 days of delivery. The item must be unused, unaltered, complete, in its original pristine packaging, and include all accessories, manuals, seals, serial labels and proof of purchase.

For change-of-mind, unwanted or other non-defective returns, the customer is responsible for return shipping costs, and approved returns may be subject to courier and inspection costs. If the item is confirmed defective, damaged, incorrect or incomplete, ElectroGuy covers the approved return courier cost.

Contact info@electroguy.co.za before sending anything back. Once your return is approved, the product must be sent by courier to the return address we provide. Please do not ship an item back before receiving written return instructions.

Refunds are processed after the returned item has been received, inspected and approved. Refunds are made by bank transfer to the verified customer or the account used for payment where possible. Bank processing times may vary.

Items that are used, damaged by the customer, missing parts, missing serial labels, activation locked, password locked, or returned without original packaging may be declined, or may qualify only for a partial refund after inspection.

Imported stock includes direct 2-year ElectroGuy warranty support from the date of delivery, unless a product page states otherwise. This covers eligible manufacturing faults under normal use.

The warranty does not cover accidental damage, liquid damage, misuse, unauthorised repair, modified software, lost accessories, wear and tear, or damage caused by power surges.

No. Our policies operate together with the South African Consumer Protection Act (CPA) 68 of 2008 and do not remove any rights you have under applicable consumer law.

No. ElectroGuy is an online-only technology store serving customers across South Africa. All orders are placed through this website and fulfilled after payment clears. Our registered business address is 20 Alberton Blvd, New Redruth, Alberton, Gauteng, 1449, South Africa. This is a registered address, not a walk-in retail store.

Products are supplied new unless a product page states otherwise. Product brand names belong to their respective owners, and ElectroGuy does not claim authorised reseller status unless stated on a product page.

Email info@electroguy.co.za or call 087 702 5104. You can also use the Contact page. We reply during standard business hours.