Privacy policy

ElectroGuy collects the information needed to operate our online store, process orders, receive payments, arrange delivery, provide support, and improve the shopping experience.

Information we collect

This may include your name, email address, phone number, billing address, delivery address, order details, payment confirmation details, device/browser information, and messages sent to our support team.

How we use information

We use customer information to process orders, verify payment, deliver products, provide warranty and return support, prevent fraud, comply with legal obligations, and communicate about orders or support requests.

Service providers

We may share necessary information with payment and banking providers, couriers, fulfilment partners, fraud-prevention tools, website technology providers, and support tools where required to operate the store and complete customer orders.

Marketing

If you subscribe to updates, we may send store news or offers. You can unsubscribe from marketing communications where an unsubscribe option is provided.

Data security

We use reasonable safeguards to protect customer information. No online system can be guaranteed completely secure, but we limit access to customer data to what is needed to operate and support the store.

Contact

For privacy questions, contact info@electroguy.co.za.