Returns

Returns, refunds, and warranty support

ElectroGuy accepts eligible change-of-mind and non-defective return requests within 7 days of delivery, provided the product is unused, complete, and returned in its original pristine packaging.

Return method and courier costs

Return method: after your return request is approved, the item must be sent back by courier to the return address provided by ElectroGuy. Please do not send any product back before receiving written return instructions.

Courier collection or drop-off instructions will be confirmed by our support team in writing so the return can be matched to the correct order.

Who pays return shipping: for change-of-mind or other non-defective returns, the customer is responsible for return shipping costs. For confirmed defective, damaged, incorrect, or incomplete items, ElectroGuy will cover the return courier cost.

Order cancellation

You may request cancellation before dispatch by emailing info@electroguy.co.za with your order number. If the order has already been dispatched, the normal return process will apply.

Defective, incorrect, or damaged items

If your item arrives damaged, incorrect, incomplete, or appears defective, contact us within 48 hours of delivery with your order number, photos of the packaging, and photos or video showing the issue.

Refund timing

Refunds are processed after the returned item has been received, inspected, and approved. Approved refunds are processed by EFT, and bank processing times may vary.

Consumer protection

This page works together with the South African Consumer Protection Act (CPA) 68 of 2008 and does not remove any rights customers may have under applicable consumer law.

For complete details, read the full Returns and Refund Policy.